Refund and cancellation policy
Cancelling
You can cancel your Mid or Pro subscription anytime. If you cancel during the 7-day free trial, you will not be charged. Otherwise you keep full access until the end of the period you already paid for, and it will not renew after that. When access ends, you drop back to the Free plan. Your tasks stay where they are; upgrade again to pick up where you left off.
Desktop (Paddle). In the app go to Settings → Billing, where you can cancel or resume your subscription and open the Paddle customer portal to manage it. You can also use the link in your Paddle receipt email, or email [email protected] and we will do it for you.
Android (Google Play). Cancel in Google Play: open Google Play, then Payments & subscriptions, then Subscriptions, choose kyrou and cancel.
Refunds on kyrou.org and the desktop app (Paddle)
If kyrou is not right for you, you can get a full refund within 14 days of your first charge. Email [email protected] from the address on your account with your order number, found in your receipt. No questions asked.
After 14 days we look at refund requests case by case, for example if you were charged by mistake or kyrou did not work on your device.
Refunds are processed by Paddle, our merchant of record, back to the original payment method. They usually appear within 5 to 10 business days, depending on your bank. If you live in the EU, EEA or UK you may also have a statutory right to withdraw within 14 days, subject to Paddle's buyer terms. This policy doesn't limit any statutory rights you have, including withdrawal rights under Paddle's buyer terms.
Android purchases (Google Play)
Android subscriptions are bought through Google Play Billing, so you cancel and request refunds through Google Play, and Google's refund rules apply. Google handles refunds for purchases made through Google Play under its own policies; we can't issue those refunds directly. Cancelling stops future renewals; by default it does not refund the current period.
Deleting your account
Deleting your account cancels a kyrou.org (Paddle) subscription immediately. It does not cancel a Google Play subscription, so cancel that in Google Play first. See Deleting your account in the privacy policy. Deleting your account doesn't by itself issue a refund. If you were charged in the last 14 days, the refund policy applies; email [email protected].
If a payment fails
If a payment fails, Paddle retries it and your subscription shows as past due, and the app shows a billing notice. If the payment still can't be collected, the subscription is cancelled and your account returns to the Free plan. Google Play handles failed payments under its own grace period rules.
Contact
Aaron Art Asperilla · [email protected]